Shipping & Delivery
What are the delivery charges?
Ordinary Delivery (2-3 working days) is free for orders above S$60, otherwise charged at S$3 flat fee.
Express Delivery (within 24 hours) is free for orders above S$120, otherwise charged at S$7 flat fee.
Priority Same Day Delivery (Mon-Sat only, 8pm cut-off time for placing order) is charged at S$13 flat fee for all orders.
Please note that orders for same day delivery placed on Sunday or Public Holiday will only be delivered on a best efforts basis. If we are unable to find a courier partner, the parcel will be delivered on the following working day.
What if I miss my delivery?
You may arrange re-delivery of your parcel free of charge. If a failed delivery occurs a second time, there will be a S$10 charge for each subsequent attempt.
How will my items be packaged?
At Maison Mika, we are proud of our business and our image, though we understand that some of our customers may prefer discretion. So at check out, we offer the option of your products to be delivered in stylish Maison Mika paper bag, or simply plain, fully sealed poly mailer bag packaging.
You can also find our gift box wrapping option for a nominal fee here; be sure to add this to your cart for that added wow factor.
I want to have my order delivered to an address different from my billing address, is that possible?
Yes, you are able to have the products shipped to another destination that is other than your billing address, for example a hotel room, or as a gift to someone special. However, we do request a contact name and phone number with detailed description or information in order to ensure that we minimise the risk of delays in delivering your parcel.
For any additional queries or specific requests you may have, you can reach us at firstname.lastname@example.org. We always endeavour to respond within the same day.
I want to collect my items in person, is that possible?
Maison Mika is able to offer competitive product prices because we operate as a full online store experience, as such we are not able to offer a physical presence for you to collect your items. We do hope that some time in the not too distant future, this might change though! Watch this space.
Can you ship to other countries?
Please refer to our Hong Kong store www.maisonmika.com for more information.
We do not currently ship to other countries. If you wish to have international delivery, please contact us directly and we will be happy to assist. Please note international deliveries may be subject to import taxes, duties, and restrictions.
Thank you for shopping at Maison Mika, Your Boutique of Intimate Wonders.